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 Contacting the BBB

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SirBradening
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Posts : 35
Join date : 2012-01-18
Age : 30

PostSubject: Contacting the BBB   Tue Feb 14, 2012 6:50 pm

Filing a complaint with the BBB regarding the Kejo portal pking and pre-siege pk on Jan 28th 2012. First of all I suspect this is going to piss Gala off a bit so if you do decide to do this please be on your best behavior as they will probably look for a reason to give us shit. So no portal pking! When you do pk (and this goes for myself to) just don't say a word kill them and leave.

Below is an explanation of how to fill the BBB forms out

https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

Go there, click start your complaint, choose "Business product or service (other than vehicle or cell), click next, it will then ask you to find a company type in Gala-Net should basically be the only company that shows up click on "select" a window asking if its okay to go to the silicon valley site will open go ahead and click "Continue" you should now be at the BBB complaint form.

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Where it says Complaint type please change this to Customer Service Issues.

Where it says Innvoice number use the rappelz ticket number you got

Where it says Model name put Rappelz

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This is how I filled each field out of the BBB form obviously do not copy what I wrote word for word but please try to word it in a clear concise manner. We need to appear intelligent. Also if you do or have used the cash shop quite a bit I feel it would be in our best interest to include a ball park number for the amount of money you have spent with there company over the years you have been playing this game. No matter what be sure to keep the information you provide straight to the facts and try to present it in a professional manner versus a gamer rage troll manner.

I am planning on submitting my ticket to the BBB on Friday Feb 17th as that will have been 14 actual business days from when we filed our complaints.

Any questions ask me. I don't know that this will lead to anything I am sure though that multiple BBB complaints will land on the desk of someones boss or manager and that it will increase our chances of Gala doing the right thing and honoring there Terms of Service

******UPDATE****
Below are my screen shots from 28th in case you want or need names.

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Admin
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Join date : 2011-09-15
Age : 38
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PostSubject: Re: Contacting the BBB   Tue Feb 14, 2012 10:00 pm

nice HTML skills bro
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